Connect the stack
Twilio
SMS, voice, and phone numbers with approvals before customer-facing send.
Last updated: September 20, 2026
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Twilio
What it connects
Twilio connects SMS, voice, and numbers so outreach and inbound sit in the same tenant as tasks and CRM.
What stays in approval
Outbound SMS waits on Command Center. Opt-out and reachability rules still apply. Agents draft. People approve.
How to connect
Open Settings → Integrations and save the Twilio account credentials. Numbers and webhooks are configured there.
Related desks
- Support & Inbox Lead — Email, SMS, and chat triage, reply drafts, support tickets, and bug escalation.
- GoHighLevel Specialist — HighLevel cutover: import/match plus leftover SMS, calendars, and GHL social — not native deal SoR.
Questions
Connect it on the live workspace.
Seven days on the real product. Stripe collects a payment method. $0 for 7 days. Cancel before day 8 or Stripe charges the price shown at checkout.