Connect the stack
VAPI
Voice assistants and phone agents with the same approval culture.
Last updated: September 20, 2026
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VAPI
What it connects
VAPI connects voice assistants and phone agents so calls sit next to CRM and Command Center.
What stays in approval
Outbound or material call actions that are customer-facing wait on a person. Transcripts can become tasks after a yes.
How to connect
Open Settings → Integrations and save the VAPI key.
Related desks
- Support & Inbox Lead — Email, SMS, and chat triage, reply drafts, support tickets, and bug escalation.
Questions
Connect it on the live workspace.
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